![]() You connect a nonworking Mac to a working Mac and treat that nonworking Mac like a big USB drive. It's a bit simpler on a Mac, using an intimidating-sounding tool called target disk mode. But this will at least determine if the drive is the part that failed. Yes, this is a big ask, especially for anyone who hasn't ripped apart a computer before. If you can see that drive's files on the working computer, pull out anything essential and make copies. Once you've removed the drive, plug it into a working computer. Lots of PCs make this easy, but for any device, the process will be easier with a tool kit and universal drive adapter. To make sure it's the hard drive and not one of the many other things that can go wrong when starting up a computer, if possible, remove the hard drive and plug it into another computer. This works differently depending on whether you have a magnetic spinning disk drive or a solid-state drive (SSD), which you'll find on most modern computers. Your computer mostly erases the information that points your computer to that chunk of data, which will remain until it gets written over. The good news? When you delete a file on a drive, all that data doesn't immediately go away. Any actions, even installing a recovery app, risks overwriting the files you need. Not sure if your hard drive has a mechanical failure? You can download our hard drive recovery diagnostic program Hard Drive Engine.The first step: Remove the hard drive from the device if possible, or otherwise stop using it. Instead, power down your disk and send it to DTI Data Recovery. Attempts to access or back up a physically damaged drive can actually exacerbate the damage, possibly making it even harder, more expensive, or maybe even impossible to recover your data. If your drive shows any of these symptoms, we strongly discourage trying to use hard drive recovery software. A slight beep or hum when you power the drive on.Drive is not recognized by your computer or operating system.Scratching or grinding sounds (in this case, turn off your drive immediately!).Your drive likely has a physical problem – a fault or damage to the disk read mechanism or platter – if you notice any of the following: At this point, you should immediately power down the hard drive to avoid further damage. If you hear clicking or grinding sounds, or if your hard drive isn’t spinning up at all, you know without question that you’re dealing with a physical hard drive failure – something has directly damaged the drive itself. The impact caused damage to the hard drives read/write. If you dropped your external hard drive or laptop, and it’s now inaccessible, you know exactly what caused the problem. You might know exactly what happened to the hard drive holding your important data. If the read/write heads begin to scratch the platter surface, it is removing the platform on which the data is stored. A hard drive run in a degraded or damaged state only makes the situation worse, often leading to platter damage. You should IMMEDIATELY stop any further recovery attempts. Click here to read more about the hard drive repair processĭifferentiating mechanical failures from soft or logical file system failures:Īny clicking or strange noises from a hard drive could indicate a physical hard drive crash. The data recovery process includes repairing the hard drive to the extent we can use our in-house cloning and recovery tools to recover the data. Often, with physically damaged or mechanically failing hard drives you have one chance to recover the data. Unfortunately, we receive some of these drives after it is too late. Many companies will evaluate the risk involved with parts and time or lack of ability and return your drive as unrecoverable. We expend every resource to recover your data. We have one of the most impressive recovery rates in the hard drive recovery service industry. Our data recovery engineers focus their ongoing research and development efforts on improving the recovery process. A hard drive crash can cause catastrophic data loss.
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